Cancellation and return policy
The right of withdrawal is granted to customers as consumers within the meaning of § 355 of the Civil Code. The legal deadline for the cancellation of a contract without explanation is fourteen days. Thus, as a consumer, you have the right to withdraw your contract declaration in accordance with the following cancellation policy.
Product return policy
You have the right to withdraw from this contract within fourteen days without giving a reason. Purchased goods must be in new condition (unused) and in original undamaged packaging.
The cancellation period is fourteen days from the day when you or a third person you indicated, who is not the currier, received the goods.
To exercise the right to cancel the contract, you need to send us (Grünwelt Maschinen GmbH, Halberstädterstr 115, 39112, Magdeburg, Germany, tel .: +49 (0) 391 – 58230407, E-Mail: firstname.lastname@example.org) explanation about rejection of the goods. You can use the attached form.
In order to withdraw from this contract, it is enough to send your explanation of the refusal before the expiration of the returns terms.
If you have withdrawed from the contract, we will redeem all payments received from the client, including delivery costs (except for additional costs associated with the fact, that you chose another delivery type, different from our standard delivery), no later than 14 days from the date of the cancellation. For the repayment, we use the same payment method that you used when concluding the contract, unless another repayment method was agreeded, in any case you do not incur additional costs for the return of payment. We may hold the repayment until the goods are returned or until confirmation has been received, that you have sent the goods back, depending on what happened before.
You must return the goods no later than 14 days from the date of the order cancellation. The deadline is considered fulfilled if you sent the goods before the expiration of the specified period. You must pay for the possible loss of value of the goods, if the loss of value is due to a deterioration in the quality, properties and functions of the goods from improper handling.
You must pay for the goods returning. The costs of returning such products, which cannot be returned by normal post, do not exceed 500.00 euros.
Example of Withdrowal form
pursuant to Annex 2 to Article 246a, Par. § 1, Sent. 2, no. 1 & Par. § 2, Sent. 2, no. 2 EGBGB
(If you want to withdraw from this contract, then please fill in this form and send it back.)
– To: Grünwelt Maschinen GmbH, Halberstädterstr. 115 in D-39112 Magdeburg / Germany; Tel .: +49 (0) 391 – 58230407; E-Mail: email@example.com
– Herewith I (*) / we (*) withdraw from this contract signed by me (*) / us (*) about the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Full name of the customer (s)
– Address of the customer (s)
– Signature of the customer (s) (only for written notice)
(*) Delete as appropriate